Better at Home

A retired woman spraying her flowers with water

North Shore Better at Home enhances seniors’ well-being and independence by providing a selection of non-medical services.

The North Shore Better at Home program is open to residents of the North Shore who are 65 years and over or who are between the ages of 55-64 and on disability assistance. To be eligible, a resident must be living independently and not in private or publicly subsidized assisted living or a long term care home.  We provide assistance with the following:

  • Grocery pick-up and delivery
  • Prescription pick-up and delivery
  • Prepared meal pick-up and delivery
  • Light yard work service
  • Minor home repair service
  • Transportation to medical appointments
  • Friendly visiting
  • Light housekeeping service

A formal intake assessment is required to determine program eligibility. Fees may apply based on a sliding scale that depends on an individual’s or couple’s annual net income. Friendly visiting services by volunteers are free of charge. Please note that an eligible resident may be placed on a waitlist depending on the service requested and the availability of volunteers.

Better at Home on Bowen

Apply for Better at Home

Street with Affordable Housing

[The volunteer] is so sweet! I was trimming her tree and she came out and was able to do a light task socially distanced from me. It was very nice chatting with her. 

Better at Home Client

Frequently Asked Questions

Is the Better at Home service free?

Depending on your annual net income (Line 150 on your federal tax return), this service may be free or a sliding fee scale may apply. Friendly visiting services are provided by volunteers for free. Contact us for more information.

How do I apply?

You can contact the Better at Home Assistant, Erica Booth, 604-982-3319 directly or fill out and submit an intake form available here (see contact information below).

How do I request a service? Can I reach out to volunteers directly?

We ask that all Better at Home members please connect with the program staff to request a service. Please do not connect with volunteers directly. Please call 604-982-3313 to speak with a staff member and submit a request.

How much time do program administrators need to find a volunteer for a service?

We do require advance notice if you would like to request any of our services. For grocery, prescription or prepared meal pick-up and delivery, we require at least 2 days notice. For transportation, minor home repairs, and light yard work, please call as soon as possible. Our services are performed by volunteers and requests are fulfilled based on their availability and the appropriateness of the request.

I need some help with light housekeeping. How soon can this start?

Our subsidized housekeeping program is full and has a waitlist. However, we are currently taking names to add to the waitlist. If you do not qualify for a subsidy or are willing to pay the non-subsidized rate until your name comes to the top of the waitlist, you may be eligible to receive the service sooner. Please call us for details.

Contact

Judy Stott, NSCR Better at Home Program Lead
Direct Line: 604-982-3321
Email: judy.stott@nscr.ca
Mailing Address: Suite 201 – 935 Marine Drive, North Vancouver, BC V7P 1S3

Erica Booth, NSCR Better at Home Program Assistant
Housekeeping
Direct Line: 604-982-3319
Email: erica.booth@nscr.ca
Mailing Address: Suite 201 – 935 Marine Drive, North Vancouver, BC V7P 1S3

Madi Gaffney, NSCR Better at Home Scheduler
Transportation, Grocery, Minor Home Repair & Light Yard Work
Direct Line: 604-982-3313
Email: madi.gaffney@nscr.ca
Mailing Address: Suite 201 – 935 Marine Drive, North Vancouver, BC V7P 1S3

Clara Gatien, NSCR Better at Home Support & Friendly Visiting Development
Friendly Visiting
Phone: 604-985-7138 ext. 102
Email: clara.gatien@nscr.ca
Mailing Address: Suite 201 – 935 Marine Drive, North Vancouver, BC V7P 1S3

Updates and Resources

If you would like more information about the Better at Home Program, click here.

If you would like a more detailed description of Better at Home Program services, click here.

For a detailed description of Better at Home Program services in Farsi, click here.

If you would like to know more about our Better at Home staff and other NSCR related program staff, please click here.

If you would like to fill out an intake form, download here.

Thank You

North Shore Better at Home is made possible with the support of United Way and donors like you.